Contact Centers Customized To Your Business
Tier 1 & Tier 2
Customer Support
Concierge &
Appointment Setting
Inbound &
Outbound Sales
No matter what your goal is, our people-focused, data-driven, and
marketing-savvy approach ensures your contact center helps you reach it.
Lowered
operating costs
Increased customer satisfaction
Improved customer retention
Improved issue
resolution
Decreased missed appointments
Boosted
conversions
Surged shareholder returns
Ongoing data-driven optimization
Decreased missed appointments
Boosted
conversions
Surged shareholder returns
Ongoing data-driven optimization
Decreased missed appointments
Lowered
operating costs
Increased customer satisfaction
Improved customer retention
Improved issue
resolution
Decreased missed appointments
Boosted
conversions
Surged shareholder returns
Ongoing data-driven optimization
Decreased missed appointments
Build Connection With Your Customers
Our Agent Profile
-
Fan-sourced agents LOVE what your business is about and deliver
an exceptional experience for your customers every time -
Agents are highly skilled through high-touch certification
processes followed by a nesting period and ongoing education - Ability to source agents and go live within 30 days of agreement
-
Strategic and scalable application process matches agents to your
ideal demographic, psychographic, and geographic preferences
(our agents are your customers!) -
Extremely low turnover rate through effective hiring,
management, training, incentive programs, and schedule flexibility
Additional Benefits
-
At-home enhanced virtual contact center with distributed
workforce – effectively impervious to weather-related
outages or natural disasters -
Domestic or offshore capabilities, depending on your need
Dedicated, shared, and/or hybrid agent models for efficient,
customized staffing and flexible solutions -
Ability to scale quickly: source, certify, and deploy agents
faster because our virtual model and distributed workforce
are not limited to a geographic brick-and-mortar radius -
Flexibility to scale up or down due to sudden growth,
attrition, seasonality demands, or whatever comes your way -
Ability to integrate into any CRM and with any of your
vendors, as well as offer enhanced technology solutions
when appropriate
Testimonials
Testimonials
It’s apparent that at its
core, CommLogic is an innovative, data-driven, client-oriented company
that is not just great at problem solving, but also at listening to the needs of its customers. CommLogic doesn’t just support its clients, but it’s clients’ customers extraordinarily well. And that makes my company better.
Michael
Thanks to CommLogic, we were able to quickly and efficiently push our customer service to the highest level yet.
Our company takes pride in meeting the needs of our customers. That’s why it’s important that our support vendors are ready to go the extra mile to meet our needs – and CommLogic does just that. They are great at analyzing our processes and unearthing improvements at every stage. Thanks to CommLogic, we were able to quickly and efficiently push our customer service to the highest level yet. Our customers noticed the difference, and the credit goes to CommLogic.
John
- Deep dive into who you are. We start by getting intimate with who you are, how you operate, and why you do what you do. When we work with you, we want to feel like we fully understand you and have been working together for our whole lives.
- Identify fractures & inefficiencies. We use the most advanced imaging technology available to look beyond the surface and create an ultra-clear, full, 4D image of your business. You might be surprised by what you see, but this clarity will help you understand where your business is and what decisions you need to make to help it grow.
- Implement your new contact center seamlessly. Based on what we learned in the previous step, we’ll treat issues and increase efficiency by creating processes and knowledge systems to power your contact center.
- Monitor. Using technology, we define and monitor the “biomarkers” of your business. Tracking allows us to bring your business to optimal health and ensure it’s running like a highly efficient machine.
- Evolve. Based on data, we refine the processes and knowledge systems we implemented. Now that we’ve helped your business increase appointment success, customer satisfaction, or sales, we look to see what’s the next project or campaign we can use to further evolve your business.
- Implement your new contact center seamlessly. Based on what we learned in the previous step, we’ll treat issues and increase efficiency by creating processes and knowledge systems to power your contact center.
- Monitor. Using technology, we define and monitor the “biomarkers” of your business. Tracking allows us to bring your business to optimal health and ensure it’s running like a highly efficient machine.
- Evolve. Based on data, we refine the processes and knowledge systems we implemented. Now that we’ve helped your business increase appointment success, customer satisfaction, or sales, we look to see what’s the next project or campaign we can use to further evolve your business.
- Identify fractures & inefficiencies. We use the most advanced imaging technology available to look beyond the surface and create an ultra-clear, full, 4D image of your business. You might be surprised by what you see, but this clarity will help you understand where your business is and what decisions you need to make to help it grow.
- Deep dive into who you are. We start by getting intimate with who you are, how you operate, and why you do what you do. When we work with you, we want to feel like we fully understand you and have been working together for our whole lives.
