CONNECTION
YOU CAN COUNT ON
People-focused, data-driven, marketing-savvy contact center solutions.
Whether you’re speaking with one of our agents or consultants, you can rest assured you’re dealing
with a genuine person here to serve and provide you and your customers with the best experience possible.
It’s apparent that at its core, CommLogic is an innovative, data-driven, client-oriented company that is not just great at problem solving, but also at listening to the needs of its customers
COO, Retail Clothing Industry
People Are At The Heart
Of Everything We Do
That’s Why…
We Fan Source Your Best
Customers to Represent You
When agents are sourced to handle your communications, we make sure your brand’s biggest fans are represented. Using demographic, psychographic, and lifestyle data — our unique approach to recruiting focuses on people who LOVE your products and LOVE what your business is about. When you’re represented by someone who loves what you do, it creates an unparalleled experience for your customers. Your customers will feel like they’ve called the experts: YOU (the CEO, the VP, the supervisor). Because our agents are your customers.
We Use Data To Make
Better Decisions
You receive a fuller, richer understanding of your best customers thanks to our advanced analytics. You’ll learn everything about your ideal avatar’s demographics, psychographics, lifestyle, interests, and more. Using these innovative reporting metrics, we improve the customer experience, optimize your operations for greater efficiency, and develop new customer profiles to expand your customer base.
We Take Care of Our People
So They Can Take Care Of Yours
Working at most contact centers is high-stress, low-pay, and underappreciated. There’s
usually a constant revolving door of employees or disconnected independent contractors.
We do things differently because we know our agents are not only essential, they’re our
family and at the heart of what we do. Our agents…
Are paid competitively and incentivized for performance.
Work remotely. No more stressful commutes in traffic. No more wear and tear on their vehicle. That’s time and money they can spend on more important things.
Have a flexible schedule.
They choose which time slots work best for them and their family.
We Make You Look Good
Companies Like Yours Have…
Lowered
operating costs
Increased customer
satisfaction
Improved customer
retention
Improved issue
resolution
Decreased missed
appointments
Decreased missed appointments
Boosted
conversions
Surged shareholder
returns
Ongoing data-driven
optimization
Accelerated growth
Let Us Help You Find More, Make More, Keep More
You’re Experts In Your Product
We’re Experts In Communications
Here’s How We Can Help You…
Concierge Service & Appointment Setting
When your business relies on appointments, missed appointments mean…
- Your cash is going down the drain
- Your customers are having a poor experience
- Your customers are less likely to use your service again and refer your business to others.
With appointment setting and confirmation systems tailored to your unique business, we can help you increase appointment success rate and save money, while making your customers happier.
Thanks to CommLogic, we were able to quickly and efficiently push our customer service to the highest level yet. Our customers noticed the difference, and the credit goes to CommLogic.
Founder, Online Nutritional Supplements Retailer
Tier 1 & Tier 2 Customer Support
Satisfying customer inquiries and providing impeccable resolution...
- Information about your products or services
- Technical support
- Have a general issue … we have you covered.
By hiring your brand’s biggest fans to represent you, our team creates an unparalleled experience that keeps your customers happy and increases their lifetime value.
Our company takes pride in meeting the needs of our customers. That’s why it’s important that our support vendors are ready to go the extra mile to meet our needs – and CommLogic does just that. They are great at analyzing our processes and unearthing improvements at every stage.
Company Founder
Inbound & Outbound Sales
We love numbers. We know you do, too.
That’s why we hire top-tier talent that consistently exceed client and industry KPIs, including…
- Higher close rate
- Higher average order value
- Higher continuity rate
- Lower abandonment rate
- Better reporting
- And more!
Meanwhile, advanced data analytics and marketing/media expertise allow us to enhance your sales funnels even further.
It’s apparent that at its core, CommLogic is an innovative, data-driven, client-oriented company that is not just great at problem solving, but also at listening to the needs of its customers
John Smith
Need Proof?
Testimonials
Thanks to CommLogic, we were able to quickly and efficiently push our customer service to the highest level yet.
Our company takes pride in meeting the needs of our customers. That’s why it’s important that our support vendors are ready to go the extra mile to meet our needs – and CommLogic does just that. They are great at analyzing our processes and unearthing improvements at every stage. Thanks to CommLogic, we were able to quickly and efficiently push our customer service to the highest level yet. Our customers noticed the difference, and the credit goes to CommLogic.
CommLogic doesn’t just
support its clients, but it’s
clients’ customers
extraordinarily well. And that
makes my company better.
A Process You Can Trust
Unique Solutions For Your Unique Business
Much like a living organism, your business is made up of different interconnected systems.
And just like living organisms, no two businesses are exactly alike.
That’s why we use our Business Evolution Process to fully understand how your business works to create better, more efficient systems, so you can continue to grow.
At Comm Logic, we’re more than just service providers.
We’re consultants here to work closely with you to help your business evolve.
Because when you grow, we grow, too.
